Effective date: May 7, 2026
These Terms of Service (“Terms”) govern your use of the Human+ website at turnhumanplus.com, our applications, and related telehealth services (collectively, the “Services”). The Services are operated by Human+, Inc. (“Human+,” “we,” “us,” or “our”). By creating an account, completing an intake, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old, a resident of the United States, and located in a state where our partner providers are licensed and our partner pharmacies may lawfully dispense to use the Services. By using the Services you represent that you meet these requirements and that any information you provide is accurate and complete.
2. Description of services
Human+ provides a technology platform that connects patients with independent, licensed medical providers and partner state-licensed pharmacies. Through the Services you can complete an asynchronous online intake, communicate with your provider and care team, receive a prescription where clinically appropriate, and have medication shipped to you. Human+ does not itself practice medicine, dispense medication, or operate as a pharmacy.
3. Independent providers and pharmacies
The medical providers who review your intake and issue prescriptions, and the pharmacies that prepare and ship medication, are independent of Human+ and are solely responsible for the medical and pharmacy services they provide. Your relationship for those services is with the provider or pharmacy, not with Human+. Compounded GLP-1 medications, where prescribed, are prepared by state-licensed 503A pharmacies pursuant to an individual prescription and are not themselves FDA-approved drug products.
4. Telehealth and not-for-emergencies
The Services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or your local emergency services immediately. Telehealth is not appropriate for every condition or every patient. Your provider may decline to prescribe and may recommend in-person care.
5. Account and intake accuracy
You are responsible for keeping your account credentials confidential and for the accuracy and completeness of the information you submit during intake and follow-up. Misstating your medical history, current medications, or eligibility may result in unsafe care, denial of service, and termination of your account. You must update your information when material facts change.
6. Prescription decisions and clinical judgment
Whether to prescribe a medication is a clinical decision made by an independent provider in their professional judgment. Use of the Services does not guarantee that you will receive a prescription. Providers may decline to prescribe, may prescribe a different medication or dose than you expect, and may at any time adjust, pause, or discontinue treatment based on clinical considerations.
7. Payment, subscription, and renewals
Pricing and payment terms applicable to your treatment will be disclosed before you are charged. Some Services are offered on a recurring subscription basis. Subscriptions automatically renew on the cadence shown at checkout until canceled. You authorize us to charge your payment method for each renewal at the then-current price.
8. Cancellation and refunds
You can cancel your subscription at any time from your patient portal. Cancellation takes effect before the next refill is processed. Once a prescription has been filled and shipped by a partner pharmacy, federal and state law generally prohibit return of dispensed medication; refunds for shipped medication are not available except where required by law or where there was a handling or shipping error caused by us or our partners.
9. Communications consent
By creating an account, you consent to receive electronic communications from us and from independent providers and partner pharmacies, including by email, SMS, push notification, and in-portal message. Standard message and data rates may apply for SMS. You can opt out of marketing messages at any time; transactional and care-related messages will continue.
10. Acceptable use
You agree not to use the Services to (a) provide false or misleading information, (b) attempt to obtain medication for anyone other than yourself, (c) resell or transfer prescribed medication, (d) interfere with the operation or security of the Services, or (e) violate any applicable law. We may suspend or terminate accounts that violate these Terms.
11. Intellectual property
All content on the Services, including text, graphics, logos, user interface, and software, is owned by Human+ or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use as a patient.
12. No medical advice from Human+
Information published on the Services that is not delivered to you by your independent provider is for general informational purposes only and is not medical advice. Always seek the advice of a qualified healthcare provider for any questions about a medical condition or treatment. Human+ does not provide medical advice and is not a substitute for the diagnosis, treatment, or advice of a qualified healthcare provider.
13. Disclaimers
Except as expressly stated in these Terms, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Individual results vary; nothing on the Services should be read as a guarantee of any specific clinical outcome or weight-loss result.
14. Limitation of liability
To the maximum extent permitted by law, Human+ and its officers, employees, contractors, and partners will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any lost profits, revenue, or data, arising out of or related to your use of the Services. Our aggregate liability for any claim arising out of or related to these Terms or the Services will not exceed the amount you paid to Human+ in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law.
15. Indemnification
You agree to defend, indemnify, and hold harmless Human+ and its affiliates from and against any claim, demand, loss, or damage arising out of (a) your breach of these Terms, (b) your misuse of the Services, or (c) your violation of any applicable law.
16. Arbitration and class-action waiver
Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by a recognized arbitration provider under its applicable rules, except that either party may bring an individual action in small-claims court. You and Human+ waive any right to bring or participate in a class, collective, or representative action. This Section does not apply to disputes that cannot lawfully be required to be arbitrated.
17. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, except as otherwise required by applicable law.
18. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the effective date and, where appropriate, provide additional notice. Your continued use of the Services after the effective date of any update constitutes acceptance of the updated Terms.
19. Contact us
- Email: support@turnhumanplus.com
- Postal: Human+, Inc., 5830 E 2nd St, Ste 6400, Casper, WY 82609